Terms & Conditions
Last Updated: 05-Aug-2026
Welcome to CHARILYN B – URJA, operated by B2 Exports, India.
These Terms & Conditions govern purchases, enquiries and transactions conducted through our website or otherwise agreed with us.
By placing an order or entering into a commercial agreement with us, you agree to the terms applicable to that transaction.
Types of Orders
We operate through three principal sales models.
Direct-to-Consumer (D2C)
Individual customers purchasing products for personal use.
Retailer / Stockist Orders
Businesses purchasing CHARILYN B – URJA products for resale from available inventory or agreed production.
- Wholesale / Custom / Private-Label Orders
Businesses ordering larger quantities that may be manufactured specifically for them, including customised products, colours, fabrics, measurements, labels, packaging or designs.
Different commercial, payment, cancellation, return and delivery terms may apply to each category.
Where a separate quotation, proforma invoice, purchase order, specification sheet or written B2B agreement has been accepted, those specifically agreed terms will prevail over conflicting general website terms for that transaction.
- Product Information
We aim to represent products accurately.
However, minor differences may occur between photographs and actual garments due to:
- screen and lighting differences;
- photography;
- fabric texture;
- dye-lot variation;
- natural characteristics of fibres;
- handmade or artisanal processes;
- weaving, printing or finishing variations.
Such reasonable variations are not automatically considered manufacturing defects.
- Sustainable and Natural Materials
Some products may use cotton, hemp, linen, TENCEL™/lyocell or other natural, lower-impact or responsibly sourced materials.
Natural fibres and craft-based processes may exhibit subtle variations in texture, weave, shade or surface appearance.
Where we make specific sustainability, certification or fibre-composition claims, they relate to the particular product/material/documentation specified and should not be interpreted as applying to every product unless expressly stated.
- Prices
D2C prices displayed on the website apply to consumer purchases unless stated otherwise.
Retailer, wholesale, custom and private-label pricing is provided separately and may depend on:
- quantity
- fabric
- colour
- construction
- customisation
- size ratio
- labels
- packaging
- testing
- documentation
- freight
- delivery terms
- destination
B2B quotations remain valid only for the validity period specified in the quotation.
- B2B Samples and Approvals
For made-to-order or customised B2B production, we may provide or request approval of:
- development samples
- fabric swatches
- colour/lab dips
- trims
- measurements
- size charts
- labels
- artwork
- packaging
- pre-production samples
Once a buyer approves a sample, specification, colour, fabric, measurement chart, artwork or other production detail, bulk production may proceed based on that approval.
Changes requested after approval may result in additional cost and revised delivery dates.
- Payment
D2C orders must generally be paid according to the payment options displayed at checkout.
B2B orders are subject to the payment schedule specified in the quotation or proforma invoice.
For made-to-order, wholesale and private-label production, an advance/deposit may be required before sourcing or manufacturing begins.
Unless otherwise agreed in writing, production will not commence until the required advance and necessary approvals have been received.
The remaining balance must be paid according to the agreed commercial terms.
- Order Acceptance
Submission of an order or B2B enquiry does not necessarily constitute acceptance.
We reserve the right to decline an order because of:
- stock unavailability;
- pricing or listing errors;
- inability to meet requested specifications;
- failed payment;
- suspected fraud;
- export/import restrictions;
- capacity limitations;
- other reasonable commercial or legal grounds.
Any payment received for an order we cannot accept will be handled according to the applicable refund terms.
- Intellectual Property
The CHARILYN B – URJA name, logo, original designs, photographs, website content, catalogues and other brand materials belong to their respective rights holders and may not be reproduced or commercially used without permission.
For private-label/custom projects, ownership and permitted use of buyer-supplied trademarks, designs and artwork will be determined by the applicable B2B agreement.
The buyer confirms that it has the necessary rights to any trademark, artwork or design supplied to us for production.
- Resale
Approved retailers and wholesalers may resell genuine products purchased from us subject to any agreed territory, marketplace, branding or distribution conditions.
Purchase of wholesale stock does not automatically grant exclusivity in any country, region, city, channel or customer segment.
Any exclusivity must be agreed separately in writing.
- Force Majeure and Events Outside Our Reasonable Control
Manufacturing and international trade may be affected by circumstances outside our reasonable control, including natural disasters, strikes, port congestion, carrier delays, customs inspections, regulatory changes, material shortages, governmental restrictions, war, civil disturbance or major transportation disruption.
Where such events occur, we will make reasonable efforts to communicate the impact and fulfil affected orders, but delivery dates may need to be extended.
- Governing Terms and Applicable Law
These Terms are intended to operate alongside mandatory rights that cannot lawfully be excluded.
Consumer transactions remain subject to mandatory consumer protections applicable to the transaction.
B2B transactions may additionally be governed by the governing-law, jurisdiction, arbitration or dispute-resolution provisions stated in the applicable quotation, invoice or commercial agreement.
- Contact
CHARILYN B – URJA
Operated by B2 Exports
Bengaluru, Karnataka, India
Email: Info@charilynb-urja.com
Phone/WhatsApp: +91 6303945358