Cancellation & Return Policy
At CHARILYN B – URJA, every order is carefully checked before dispatch. As part of our commitment to responsible consumption and reducing unnecessary transportation and waste, we do not offer returns or exchanges for change of mind.
D2C Returns
Returns or exchanges are not accepted for:
- change of mind;
- dislike of colour, style or fabric after purchase;
- incorrect size selected by the customer;
- products that have been worn, washed, altered or damaged after delivery.
Customers are therefore requested to carefully review the product description, measurements and size guide before placing an order.
Damaged, Incorrect or Defective Products
If your order arrives visibly damaged, contains an incorrect product or has an apparent manufacturing defect, please contact us within 24 hours of delivery.
Please provide:
- your order number;
- clear photographs of the product;
- photographs of the packaging where relevant;
- a clear photo or video showing the damage, defect or incorrect item; and
- where reasonably possible, an unboxing video for products received damaged in transit, incorrect or incomplete.
We strongly recommend recording the opening of your parcel, particularly where the external packaging appears damaged.
Claims concerning visible delivery damage, missing products or incorrect products should be reported within 24 hours so that we can investigate the matter promptly with our fulfilment and delivery partners.
Manufacturing Defects Discovered Later
The 24-hour reporting period above applies to issues that are reasonably identifiable upon delivery.
If a manufacturing defect that was not reasonably identifiable during initial inspection becomes apparent later, please contact us promptly after discovering the issue with photographs, video and your order details.
Such claims will be assessed in accordance with applicable warranty rights and the nature of the defect.
Normal wear and tear, accidental damage, failure to follow care instructions, improper washing, misuse or damage occurring after delivery is not considered a manufacturing defect.
Assessment
Submitting a claim does not automatically mean that a return or refund has been approved.
We may request additional photographs, video or other reasonable information necessary to verify the claim.
Once verified, depending on the circumstances, we may offer an appropriate remedy such as:
- replacement;
- repair, where appropriate;
- refund; or
- another remedy required under applicable law.
Please do not return a product before receiving return authorisation and instructions from us.
Return Condition
Where a physical return is required, the product should be returned with its original tags and packaging wherever reasonably possible and must not have been worn, washed or altered, except where handling was reasonably necessary to identify the defect.
Contact
To report an issue, contact:
CHARILYN B – URJA
Email: Info@charilynb-urja.com
WhatsApp: +91 6303945358
Please include your order number in all communications.