Refund Policy

Refund eligibility depends on the type of transaction and reason for the claim.

D2C Refunds

Once an eligible returned product has been received and inspected, we will notify the customer whether the return has been approved.

Approved refunds will normally be made to the original payment method.

Original shipping charges and return shipping charges may be non-refundable unless:

• the product was defective;
• an incorrect product was supplied; or
• otherwise required by applicable law.

Bank, card or payment-provider processing times may apply after a refund has been issued.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us promptly at [Email] with:

• order number;
• description of the problem;
• photographs or video where appropriate.

After verification, we may arrange replacement, return, repair or refund as appropriate.

B2B Refunds

Retailer, wholesale and private-label transactions are governed by the applicable quotation, purchase order, invoice and B2B terms.

A verified defect does not automatically result in a full-order refund.

Depending on the circumstances, the remedy may include:

• replacement;
• rework;
• credit note;
• partial refund;
• price adjustment; or
• refund for verified affected units.

Advances for Custom Production

Deposits/advances for made-to-order production are used to reserve production capacity and may fund fabric, trims, labels, sampling and other order-specific costs.

After material procurement or production has commenced, an advance may be non-refundable to the extent stated in the applicable quotation/agreement and permitted by law.

If we are unable to fulfil an accepted order for reasons attributable to us, any refund or alternative resolution will be determined according to the applicable agreement and work already completed.

Currency and International Payments

Refunds will ordinarily be issued in the transaction currency where supported.

We are not responsible for differences caused solely by changes in exchange rates or independent bank/card-provider conversion charges, except where applicable law requires otherwise.

Chargebacks

Customers and B2B buyers are encouraged to contact us first regarding genuine order disputes so that we have an opportunity to investigate and resolve the matter.

Fraudulent or abusive payment disputes may be contested using available transaction, delivery and communication records.

Contact

Refund enquiries:

Email: Info@charilynb-urja.com
WhatsApp: +91 6303945358