Last Updated: 05-Aug-2026

At CHARILYN B – URJA, operated by B2 Exports, India (“we”, “us”, “our”), we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and share information when you visit our website, purchase our products, submit a B2B enquiry, request samples, communicate with us or otherwise use our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Email address
• Telephone/WhatsApp number
• Billing and delivery address
• Order and transaction information
• Product preferences and size selections
• Company name and business information for B2B enquiries
• VAT, tax, import or other business information where required
• Communications and enquiries sent to us
• Website usage, device and browser information
• IP address and approximate location
• Marketing preferences
• Information collected through cookies and similar technologies

For B2B customers, we may additionally collect information reasonably necessary to evaluate, quote, manufacture, export, deliver and administer wholesale, retailer, private-label or customised orders.

2. Payment Information

Payments may be processed through third-party payment gateways or financial institutions.

We do not intentionally store complete card details where payment information is processed directly by the payment provider. Payment providers process such information according to their own privacy and security policies.

3. How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Provide order updates
• Process returns, exchanges and refunds
• Respond to customer enquiries
• Prepare B2B quotations and proposals
• Develop samples and customised products
• Manage retailer and wholesale relationships
• Conduct quality, fraud and transaction checks
• Maintain accounting and business records
• Comply with tax, customs, export, import and other legal requirements
• Improve our products, website and customer experience
• Send marketing communications where permitted or consented to
• Analyse website and advertising performance
• Prevent misuse, fraud or security incidents

4. Information Shared With Third Parties

We may share information only where reasonably necessary with service providers involved in operating our business, including:

• Payment processors
• Courier and freight companies
• Warehousing and fulfilment providers
• Customs brokers and logistics partners
• Manufacturers and production partners where required to fulfil an order
• Website, hosting and e-commerce providers
• Analytics and advertising providers
• Accountants, auditors, insurers and professional advisers
• Government, customs, tax or regulatory authorities where legally required

We do not sell personal information as a standalone commercial product.

5. International Processing

Because CHARILYN B – URJA operates from India and serves customers internationally, including Switzerland, information may be processed or stored outside the country in which it was collected.

Where required by applicable law, we take reasonable measures to ensure appropriate protection when personal information is transferred internationally.

6. Cookies and Analytics

Our website may use cookies and similar technologies for essential website functionality, preferences, analytics, advertising and performance measurement.

Where legally required, users will be provided with appropriate choices regarding non-essential cookies.

7. Marketing Communications

Where permitted, we may send information regarding products, collections, offers, wholesale opportunities or other brand communications.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Transactional communications relating to an order, payment, shipment or B2B transaction may still be sent where necessary.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations.

9. Your Rights

Depending on the laws applicable to you, you may have rights concerning your personal information, including requesting access, correction or deletion of certain information and withdrawing consent where processing is based on consent.

Requests may be submitted to:

Email: Info@charilynb-urja.com

We may need to verify your identity before processing certain requests.

10. Data Security

We use reasonable administrative, organisational and technical measures intended to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party services. Their privacy practices are governed by their respective policies, and we are not responsible for their independent practices.

12. Changes to This Policy

We may update this Privacy Policy as our services, technology, legal requirements or business operations evolve.

The latest version will be published on this page with its effective date.

13. Contact

For privacy-related questions, contact:

CHARILYN B – URJA
Operated by B2 Exports
Bengaluru, Karnataka, India
Email: Info@charilynb-urja.com
Phone/WhatsApp: +91 6303945358